Trust Center | TaoPaws Custom Pet Keepsakes

TaoPaws makes affordable handmade pet keepsakes from your favorite photo, so your pet can stay close in everyday life. This Trust Center explains how custom orders work, how we use uploaded pet photos, and what customers can expect before and after purchase.

Who We Are

TaoPaws is a small custom pet keepsake shop focused on personalized gifts made from dog and cat photos. Our products include custom pet magnets, pet photo blankets, car air fresheners, plush charms, portraits, paint by numbers kits, and memorial keepsakes.

How Custom Orders Work

  1. You choose a product such as a magnet, blanket, plush charm, air freshener, portrait, or memorial item.
  2. You upload your pet photo during the order process or provide the image needed for customization.
  3. We review the photo and use it to create your personalized keepsake. If a photo is unclear, support may contact you for a better image.
  4. Your order is made to order, then packed and shipped with tracking when available.

Payment And Checkout Security

Checkout is handled through Shopify's secure ecommerce system. TaoPaws does not ask customers to send payment information by email or direct message.

Shipping And Production Expectations

Most TaoPaws products are custom or made to order, so production time is separate from shipping time. Please review the Shipping Policy for current processing and delivery information.

Refunds, Replacements, And Custom Items

Because personalized products are made from your pet photo, return eligibility may differ from non-custom items. If an order arrives damaged, defective, or incorrect, contact TaoPaws support with your order number and photos of the issue so the team can review the case. See the Refund Policy for full details.

Photo Privacy

Uploaded pet photos are used to create your custom order and provide order support. TaoPaws does not sell customer pet photos. Read the Photo Privacy & Custom Order Promise for more detail.

Need Help?

Contact us through the Contact page with your order number, product name, and question. For common answers, visit the FAQ.

Helpful Links

25% OFF Today + Free Shipping Over $60

Custom Pet Keepsakes, Handmade From Your Photo

Turn your dog or cat photo into affordable handmade gifts, from fridge magnets and night lights to blankets, keychains, and memorial keepsakes.

Shop Best Sellers Create From Your Photo

Meet the Humans Behind the Pets… Sort Of 🐾

We’re a small team of four people who truly love pets, handmade creations, and turning memories into keepsakes.
There’s just one tiny problem:
We’re all a little socially awkward.
Like… “camera turns on and our soul leaves the body” kind of awkward
So instead of showing our own faces everywhere, we decided to let the real stars of the studio represent us:

Our pets. 🐶🐱

They’ve basically become our unofficial coworkers at this point — supervising packaging, sitting on keyboards, judging our designs, and occasionally destroying productivity.
So welcome to our little studio.
Here’s the team behind the chaos.

🐾 Meet Our Team 🐾

Every paw has a role. Every role has love.

Mike (麦麦)
Mike (麦麦)
Founder & Creative Director
  • Brand strategy
  • Product ideas
  • Emotional storytelling
  • Chief napper

Favorite quote:

"Every pet has a story worth keeping."

Dash (奔驰)
Dash (奔驰)
Developer & Bug Fixer
  • Website development
  • Bug hunting
  • Shopify expert
  • Coffee enthusiast

Favorite quote:

"It worked five minutes ago."

Rose (肉肉)
Rose (肉肉)
Designer & Detail Perfectionist
  • Product design
  • Visual mood maker
  • Color & layout expert
  • Professional re-doer

Favorite quote:

"Wait... the spacing feels wrong."

Leo (力奥)
Leo (力奥)
Marketing Manager
  • Social media
  • Customer happiness
  • Viral ideas
  • Chief treat inspector

Favorite quote:

"Okay but... hear me out."